Your privacy matters to pgbeat. This policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a Player on our platform.
Last Updated: January 1, 2026Summary Statement: pgbeat is committed to protecting the privacy of every Player who uses our platform. This Privacy Policy ("Policy") describes how pgbeat ("we", "us", "our") collects, processes, stores, and shares your personal data in connection with your use of the pgbeat website at https://pgbeat.cam ("Platform"). By registering an Account or using the Platform, you acknowledge that you have read and understood this Policy. This Policy should be read together with our Terms & Conditions.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
pgbeat acts as the Data Controller for all Personal Data collected through the Platform. As Data Controller, pgbeat determines the purposes for which your Personal Data is processed and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
If you have any questions or concerns about how pgbeat handles your Personal Data, you may contact our designated data privacy point of contact at: [email protected]. Please include "Privacy Inquiry" in the subject line of your message to ensure prompt routing to the appropriate team.
pgbeat serves players primarily across Indonesia, including those in Jakarta, Surabaya, Medan, Bandung, Yogyakarta, Bali, Semarang, Palembang, and Makassar. While the Platform is operated internationally, all data handling practices are designed to align with recognized data protection principles applicable to Indonesian residents.
pgbeat collects the following categories of Personal Data from Players:
When you create an Account on the Platform, we collect:
To comply with our identity verification requirements, we collect:
When you make deposits or request withdrawals, we collect:
During your use of the Platform, we automatically collect:
When you contact our customer support team or respond to Platform communications, we collect:
pgbeat collects Personal Data through the following means:
| Collection Method | Examples |
|---|---|
| Direct submission | Account registration forms, KYC document uploads, deposit/withdrawal requests, support messages |
| Automated collection | Cookies, server logs, session tracking pixels, analytics tools embedded in the Platform |
| Third-party payment processors | Transaction confirmations and payment statuses received from BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and other payment partners |
| Identity verification providers | Results of automated document verification and liveness checks performed by our KYC technology partner |
| Fraud and risk detection systems | Device fingerprinting, behavioral anomaly detection, and cross-account matching systems |
pgbeat processes your Personal Data only where we have a lawful basis to do so. The following table outlines the primary purposes for which we process your data and the corresponding legal basis for each:
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract (your Account agreement with pgbeat) |
| KYC identity verification and age verification (21+) | Legal obligation; legitimate interest in preventing underage gambling and fraud |
| Processing deposits and withdrawals | Performance of a contract; legal obligation for financial record-keeping |
| Frau d prevention and security monitoring | Legitimate interest in protecting the Platform and its Players from financial crime and abuse |
| Customer support and complaint handling | Performance of a contract; legitimate interest in maintaining service quality |
| Responsible gaming monitoring and intervention | Legitimate interest in player welfare; legal obligation under applicable gaming regulations |
| Sending promotional communications and bonus offers | Consent (you may withdraw consent at any time by contacting support) |
| Platform analytics and performance improvement | Legitimate interest in improving the Platform experience for all Players |
| Compliance with legal and regulatory requirements | Legal obligation |
pgbeat does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We may share your Personal Data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:
To process your deposits and withdrawals, we share the minimum necessary financial data with our partner payment processors, including local Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). These providers operate under their own privacy policies and are independently responsible for their data handling practices.
Your KYC Data (identity documents, selfie images, proof of address) is shared with our contracted identity verification technology provider for the purpose of automated document authentication and liveness checking. This provider acts as a Data Processor under a written data processing agreement with pgbeat and may not use your data for any purpose beyond the contracted verification service.
Our game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — may receive limited session and wagering data necessary to deliver their respective game services. These providers are subject to contractual data protection obligations consistent with this Policy.
We may share account and behavioral data with specialist fraud detection and risk management service providers to identify and prevent money laundering, bonus abuse, identity fraud, and other forms of financial crime.
pgbeat may disclose your Personal Data to government authorities, law enforcement agencies, or regulatory bodies where we are required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, asset sale, or corporate restructuring involving pgbeat, your Personal Data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
pgbeat retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of the Account, plus 5 years following closure |
| KYC verification documents | Duration of the Account, plus 5 years following closure |
| Financial transaction records | 7 years from the date of each transaction (financial record-keeping requirement) |
| Game session and wagering logs | 3 years from the date of each session |
| Customer support communications | 3 years from the date of each interaction |
| Marketing consent records | Until consent is withdrawn, plus 2 years thereafter |
| Fraud investigation records | 7 years from the conclusion of the relevant investigation |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized so that it can no longer be linked to an individual Player. Anonymized aggregated data may be retained indefinitely for statistical and analytics purposes.
pgbeat implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
Your Role in Security: While pgbeat takes extensive measures to protect your data on our end, the security of your Account also depends on the strength and confidentiality of your password. We strongly recommend using a unique, complex password for your pgbeat Account and enabling any available two-factor authentication options. Never share your login credentials with any third party.
pgbeat uses cookies and similar tracking technologies to deliver, maintain, and improve the Platform experience. By using the Platform, you consent to the use of cookies in accordance with this section.
You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies. However, please be aware that disabling strictly necessary cookies will prevent you from logging in and using core Platform features. Instructions for managing cookies in common browsers are available on the respective browser's help pages. pgbeat does not currently respond to "Do Not Track" browser signals, as there is no industry-standard interpretation of this signal.
The pgbeat Platform is strictly intended for adults aged 21 and over. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory step during Account registration and KYC processing. If pgbeat discovers or has reasonable grounds to believe that Personal Data has been collected from a person under 21, we will immediately suspend the relevant Account, delete the data collected from that individual, and forfeit any associated funds.
Parents and guardians who believe that a minor in their care may have registered an Account on the Platform are encouraged to contact us immediately at [email protected]. We treat all such reports as a priority and will investigate and respond within 24 hours (WIB, UTC+7).
As a Player on the pgbeat Platform, you hold the following rights in relation to your Personal Data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond to all verified requests within 30 days.
pgbeat operates internationally, and some of your Personal Data may be transferred to, stored in, or processed in countries other than Indonesia. Where such transfers occur, pgbeat takes appropriate safeguards to ensure that your Personal Data receives a level of protection consistent with this Policy. These safeguards may include:
By using the pgbeat Platform, you acknowledge and consent to the transfer of your Personal Data to countries outside Indonesia as described in this section.
The pgbeat Platform may reference or integrate with third-party services, including payment processors and game studio platforms operated by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These third parties operate under their own independent privacy policies, and pgbeat is not responsible for the data practices of these entities beyond the contractual obligations described in Section 6 of this Policy.
pgbeat does not embed external advertising networks, social media trackers, or retargeting pixels on the Platform. Any analytics tools in use are configured to anonymize Player data before transmission to third-party analytics providers.
pgbeat reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date displayed at the top of this page and, where practicable, notify registered Players via email or an in-platform notification. We encourage you to review this Policy periodically to stay informed about how we protect your Personal Data. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data, please reach out to the pgbeat data privacy team through the following channel:
pgbeat is committed to handling all privacy inquiries with the highest degree of transparency and care. If you are not satisfied with our response, you retain the right to escalate your concern to the relevant data protection authority or regulatory body applicable in your jurisdiction.
Six principles that define how pgbeat handles your personal data every single day.
Every connection to pgbeat is protected by industry-standard SSL/TLS encryption. Your login credentials, financial data, and personal details are never transmitted in plain text.
pgbeat does not sell, rent, or trade your personal information to any third party for marketing purposes — ever. Your data is used solely to deliver and improve the Platform services you use.
We collect only the personal data that is genuinely necessary for account management, KYC verification, payment processing, and responsible gaming compliance. Nothing more.
Access, rectify, export, or request deletion of your personal data at any time by contacting our support team. We respond to all verified privacy rights requests within 30 days.
pgbeat retains your data only as long as legally required or operationally necessary. When the retention period expires, your data is securely deleted or fully anonymized.
This Policy is written in plain, accessible English so every Player understands exactly how their data is used. No hidden clauses, no ambiguous language — just clear, honest disclosure.
Our support team is available around the clock to address any data privacy concerns. You can also review our Terms & Conditions for full platform rules, or visit our FAQ for quick answers to common questions.